Shipping & Payment Information

At CHILLBAR the following payment options are available to you:

- Purchase on account with Klarna
- Installment purchase with Klarna
- Credit card with Klarna
- Instant payment with Klarna
- Bank transfer

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:

Invoice: the payment period is 14 days from the date of dispatch of the goods/ticket/ or, for other services, the provision of the service. The invoice terms and conditions for invoice purchase for deliveries to Germany can be found at and for deliveries to Austria at
Installment purchase (only available in Germany): With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. Further information on the installment purchase, including the general terms and conditions and the European standard information for consumer credit can be found here:
Immediately: Your account will be debited immediately after placing the order.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit assessment as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

Further information and Klarna's terms of use for Germany can be found here: and for Austria here:

General information about Klarna can be found here: Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's Privacy Policy Germany/Austria.

Credit Card
At CHILLBAR you can pay with credit cards from the following providers:

American Express
Thanks to SSL encryption, your data is transmitted with the highest security standards. Payment is received immediately and your order is processed directly.

Payments at CHILLBAR will be shown on your credit card statement with "Chillys493056838065".

Bank transfer
Simply pay your order by standard bank transfer to the following account:

Account holder: Deep Green
Bank: Sparkasse Biberach
IBAN: DE97 6545 0070 0008 5145 81


Reason for payment: Your order number (please take it from the order confirmation).

Please note:
The dispatch takes place with payment by prepayment after receipt of payment. This can take up to 4 business days, depending on the respective credit institution.

Your ordered goods will be reserved for you for 14 days. If no payment is received after this period, the order will be canceled.

More information about all other payment methods can be found in the order process.

Change of payment method
You can set your preferred payment method at any time under My Account > Payment Methods. This way it will be automatically available the next time you log in.

Shipping information
Shipping is done by DHL Premium shipping:

Insured shipping
Shipment tracking
As soon as the order is in transit, you will receive a shipping confirmation to the e-mail address stored in your customer account. You can then access your shipment tracking number in your customer account.

For delivery within Germany we charge a flat rate of 4.50 EUR per order. From an order value of 25 EUR we deliver free of charge within Germany.

For deliveries to Switzerland and other EU countries we charge 8,95 EUR for an order value below 99 EUR. Delivery is free of shipping costs for an order value of more than 99 EUR.

Please note that orders from Switzerland may require customs clearance. Unfortunately, we have no influence on this.

If your order includes goods whose sale is subject to age restrictions, we ensure that the customer has reached the required minimum age by using a reliable procedure involving a personal identity and age check. The delivery person will hand over the goods only after the age check has been carried out and only to the customer in person.

Delivery time
Immediately ready for shipment, delivery time 1-3 business days. In addition, the delivery time for each product is shown on the product pages. The delivery period begins from the date of receipt of payment (except for purchase on account and cash on delivery).

If you have any questions regarding delivery, please contact CHILLBAR customer service at +49 49 30 240 475 92 (call at landline rate) or

If you have already received a shipping confirmation by e-mail, the DHL customer service can also help you at +49 228 4333112 (call at landline rates). In this case, please have your shipment number ready.

During delivery
If the parcel carrier is unable to deliver the shipment, the shipment will be stored at the nearest postal branch for up to 7 days. If the shipment is not picked up, it will be returned. According to DHL, the collection is only possible by the recipient - no power of attorney.